Shopping & Eating

Melbourne airport price guarantee policy.

Melbourne Airport (T3 and T2) is committed to a policy of providing goods and services at value for money prices.

Please note: This guarantee does not apply to the Qantas Domestic Terminal (T1), which is seperately managed by Qantas.

Prices Guaranteed.

Prices at Melbourne Airport retail stores are guaranteed to be no higher than the same store elsewhere.

This policy covers recommended retail price items (RRP) in Terminal 2 (T2) and Terminal 3 (T3) only. Items on sale, promotional offers or discounts are not covered in this guarantee.

If you can produce a receipt or other proof showing a lower price for the same product from the same store anywhere in Australia, you can apply for a refund of the difference.

How does it work?

How to obtain the refund.

If you are still at Melbourne Airport, approach the store directly. Our friendly staff will refund you the difference.

If you have left Melbourne Airport please send a fax or letter to:

Airport Management – Retail Department
Locked Bag 16
Gladstone Park Vic 3043
Fax: (61 3) 9297 1874

Please remember to include the following information

• Your full name
• Mailing address
• Telephone/fax number
• A copy of your receipt from Melbourne Airport and
• Supporting receipts from the store in which you have seen or purchased the product at a lower price

Melbourne Airport will arrange a refund within fourteen days of receiving your enquiry.